Terms &
Conditions

2.2 Service Delivery

• Services are provided per specifications in the applicable Service Agreement.
• Timelines are estimates and may vary based on regulatory requirements and third-party dependencies.
• We may engage qualified sub-contractors and service providers to fulfill obligations.

2.3 Service Modifications

• We may modify, suspend, or discontinue any Service with 30 days’ written notice.
• Material changes to ongoing Services will be communicated and may require amended agreements.
• You may terminate affected Services without penalty if you disagree with modifications.

3.2 Cooperation and Communication

• Maintain regular communication through designated contact persons.
• Provide reasonable cooperation and access required for delivery.
• Respond to requests for information or clarification within agreed timeframes.
• Participate in necessary meetings, calls, and review sessions.

3.3 Compliance with Laws

• Comply with all applicable Indian and international laws and regulations.
• Obtain approvals and licenses necessary for your business operations.
• Maintain compliance with tax, employment, and regulatory requirements.
• Refrain from using our Services for unlawful or prohibited purposes.

4.2 Payment Schedule

• Advances may be required as specified in the Service Agreement.
• Monthly services are billed in advance on the first day of the billing cycle.
• Project-based services follow milestone-based schedules.
• Government fees, registrations, and third-party costs are payable in advance.

4.3 Late Payment and Default

• Payment is due within 30 days of invoice unless otherwise specified.
• Late payments incur interest at 2% per month or the maximum permitted by law.
• Services may be suspended after 15 days of default following written notice.
• Collection costs and reasonable legal fees for overdue accounts are payable by the defaulting party.

5.2 Client Intellectual Property

• You retain ownership of your pre-existing IP and Confidential Information.
• We may use Client Data solely to provide Services and as permitted by our Privacy Policy.
• Any improvements or derivative works created using your IP shall be jointly owned unless otherwise agreed in writing.
• We will not disclose or use your IP for any other client or purpose.

5.3 Work Product and Deliverables

• Completed deliverables become your property upon full payment.
• We retain rights to general methodologies and know-how developed.
• Reusable templates and standard forms may be used for other clients with confidential elements removed.

6.2 Data Protection Compliance

• We process personal data in accordance with our Data Protection Policy and applicable laws.
• Cross-border transfers comply with India’s Digital Personal Data Protection Act 2023 and other relevant frameworks.
• You consent to necessary processing for service delivery and regulatory compliance.
• Both parties will cooperate in responding to data-subject rights requests.

7.2 Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim shall not exceed the fees paid for the specific Service giving rise to the claim.
• We are not liable for indirect, consequential, punitive, or special damages.
• These limitations apply regardless of the theory of liability (contract, tort, or otherwise).
• If any limitation is unenforceable in a jurisdiction, the remaining provisions remain effective.

7.3 Indemnification

• You agree to indemnify and hold us harmless from claims arising from your breach of these Terms or applicable laws.
• Third-party claims related to your operations or provided information.
• Regulatory penalties resulting from your non-compliance.
• Reasonable attorney fees and costs incurred in defending covered claims.

8.2 Termination Rights

• Either party may terminate for convenience with 30 days’ written notice (subject to Service Agreement terms).
• Immediately for material breach after 15 days’ notice and opportunity to cure.
• Immediately if the other party becomes insolvent, files for bankruptcy, or ceases operations.
• As otherwise specified in the applicable Service Agreement.

8.3 Post-Termination Obligations

• All unpaid fees become immediately due upon termination.
• Each party returns or destroys the other’s Confidential Information.
• Provisions on liability, confidentiality, and IP survive termination.
• We will provide reasonable transition assistance for ongoing compliance matters.

9.2 Dispute Resolution Process

• Parties will first attempt to resolve disputes through good-faith negotiations.
• Failing that, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996.
• Seat/venue: Bengaluru. Tribunal: single arbitrator jointly appointed.
• Proceedings are confidential and conducted in English.

9.3 Interim Relief

• Either party may seek interim or injunctive relief from a competent court.
• Seeking interim relief does not waive arbitration for final resolution.
• Urgent regulatory matters may require immediate court intervention.

10.2 Assignment and Subcontracting

• You may not assign this Agreement without our prior written consent.
• We may assign to affiliates or successors with notice.
• We may engage qualified subcontractors while remaining responsible for their performance.

10.3 Modifications and Amendments

• We may update these Terms with 30 days’ notice posted on our website.
• Material changes affecting existing Service Agreements require written consent.
• Continued use after notice constitutes acceptance of modified Terms.

10.4 Severability and Waiver

• If any provision is unenforceable, the remainder stays in effect.
• Failure to enforce a provision is not a waiver of future enforcement.
• Waivers must be in writing and signed.

10.5 Entire Agreement

• These Terms and any executed Service Agreements constitute the complete agreement.
• They supersede prior negotiations, representations, and agreements on the subject.
• In case of conflict, the Service Agreement prevails.

11.2 Industry-Specific Regulations

• Regulated sectors (e.g., financial services, healthcare, telecom) may require additional measures.
• Sector-specific licenses/approvals may be obtained via authorized partners and specialists.
• Ongoing monitoring ensures continued compliance with evolving regulations.

12.2 Data Security and Backup

• We implement industry-standard security measures to protect the Platform and Client Data.
• Regular backups are maintained; you are encouraged to keep independent records.
• System maintenance may require temporary interruptions with advance notice where practicable.

13.2 Notice Requirements

• Legal notices must be sent via registered post or email to the addresses above.
• Notices are deemed received when delivered personally, three (3) days after posting, or upon email delivery confirmation.
• Changes to contact information must be notified in writing within 15 days.